At Call My Hotel, we strive to provide a seamless and transparent booking experience. This Refund Policy outlines the terms under which refunds may be issued for hotel bookings. By using our services, you agree to the terms of this Refund Policy.

1. General Refund Policy

• Refunds are subject to the cancellation policy of the hotel you booked.
• Refund eligibility depends on the timing of your cancellation and the hotel’s specific refund terms, which are communicated during the booking process.
• Certain bookings may be non-refundable. This will be clearly stated at the time of booking.

2. Refund Eligibility

a. Flexible Refund Policies

• If the booking is canceled within the specified cancellation period, a full or partial refund may be issued.
• The refund amount depends on the hotel’s terms, which vary for each property.

b. Non-Refundable Bookings

• For bookings labeled “Non-Refundable,” no refund will be issued in case of cancellation, no-show, or early check-out.

c. Force Majeure Events

• Refunds may not be granted for cancellations caused by events beyond the hotel’s or Call My Hotel’s control, such as natural disasters, pandemics, or political instability, unless specifically allowed under the hotel’s policy.

3. Refund Processing

• Refunds will be processed to the original payment method used at the time of booking.
• Processing times:
  • Credit/Debit Cards: 7-10 business days
  • Online Wallets/UPI: 5-7 business days
• Refunds may be subject to administrative charges or cancellation fees as determined by the hotel.

4. Amendments to Bookings

• In case of booking modifications (e.g., change in dates or room type), refunds or adjustments will depend on the hotel’s policy and the availability of alternative options.

5. No-Show Policy

• If you fail to check in on the scheduled date without prior notice to the hotel or Call My Hotel, no refund will be issued.

6. Early Check-Out

• Refunds for early check-out are at the discretion of the hotel and depend on their specific policies.

7. Special Requests or Disputes

• For exceptional circumstances or refund disputes, please contact our customer support team. We will liaise with the hotel on your behalf to seek a resolution.

8. Contact Us

For refund-related queries, please contact us at:

Call My Hotel
[Email Address]
[Phone Number]
[Mailing Address]

We recommend reviewing the cancellation and refund terms carefully before completing your booking. Thank you for choosing Call My Hotel. We value your trust and aim to ensure your satisfaction.